Privacy policy.

Last Updated: 9 June 2025

1. Introduction

At Hyperion Rating Ltd ("Hyperion Rating", "we", "us", or "our"), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us or use our website.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

2. Information We Collect

We collect personal data, meaning any information that can identify you as an individual.

2.1 Information You Provide to Us

We may collect and store information when you:

- Submit an enquiry through our website or by email.

- Engage our services for business rates advice.

- Contact us via telephone or other direct communication.

This may include your name, business name, property address, email address, and phone number.

2.2 Information Collected Automatically

When you visit our website, we may collect limited technical information such as your IP address, browser type, and operating system. This helps us understand how our website is used and ensure it runs smoothly.

3. Cookies

Our website uses essential cookies to ensure its secure and efficient operation. These cookies support basic site functionality such as navigation and performance.

We do not use cookies for advertising, analytics, or social media tracking.

You can control or disable cookies via your browser settings, though doing so may affect how the website functions.

4. How We Use Your Information

We use your personal data to:

- Deliver our business rates services.

- Respond to enquiries and provide customer support.

- Keep internal records for administrative and legal purposes.

- Maintain and improve the functionality of our website.

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties who help us deliver our services (e.g. secure data storage or email systems), and only when necessary. Any such parties are required to keep your data secure and confidential.

We may also share data if legally required, for example to comply with a court order or regulatory obligation.

6. Security

We take the security of your data seriously and apply appropriate technical and organisational measures to protect it. This includes using secure systems, access controls, and limiting data collection to what is necessary.

7. Your Rights

Under UK data protection law, you have the right to:

- Access the personal data we hold about you.

- Request correction of inaccurate or incomplete data.

- Request erasure of your data where appropriate.

- Restrict or object to how we process your data.

- Request a copy of your data in a portable format.

- Withdraw consent at any time, where applicable.

To exercise any of these rights, please contact us using the details below.

8. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the date at the top of the page. We encourage you to check this page periodically to stay informed.

9. Complaints Handling Procedure

As a firm regulated by the Royal Institution of Chartered Surveyors (RICS), we operate a formal Complaints Handling Procedure. A copy of this procedure is available upon request.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Hyperion Rating Ltd

Henleaze House, 13 Harbury Road, Bristol, United Kingdom, BS9 4PN

Email: info@hyperionrating.co.uk

Phone: 07727025888